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Three emojis - red frown, yellow straight line mouth, green smiley - Critique Culture
September 20, 2021

Creating a Critique Culture

Upcoming: October
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Build a collaborative culture where feedback doesn't sting and is actionable.

Kano model graph of user delight vs basic expectations, with excitement generators and performance payoff going up and to the right. Text: Service Design & Kano Models
August 18, 2021

Service Design & Kano Models

Replay

What's the next best feature for your roadmap? Kano models can help you prioritize.

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