User Experience design (UX) scaled for small business.
We equip you with right-sized UX and usability tactics that produce significant improvements in lead conversion, sales, and marketing performance.
UX Design Expertise for Small Businesses
Effective user experiences increase performance for any business.
Focus on your customers
Design thinking — carefully crafting experiences to serve your prospects and customers — drives some of the world’s largest and most loved brands. Amazon, USAA, and Microsoft invest in design thinking because they directly drive sales and brand loyalty. We bring those same tactics to bear for you, and your customers will reward you for it.
Apply design thinking to realize astounding results. While no two small businesses are exactly alike, we help you understand your customers’ desires and pain points, eliminate confusing customer experiences, and improve conversion rates based on your unique goals.
Finding out which areas of your site are the most popular and seeing the highest bailout is incredibly insightful. Our proven Design Thinking methodology will help you deliver more qualified leads, greater marketing ROI, and a better overall experience.
Understand customers’ needs
Focus groups and usability sessions don’t have to be hard or expensive. We are a small business as well, and we help you enact customer listening strategies that uncover:
- Customer insights
- Key pain points
- Areas with lagging conversion rates
- Which tools are right for your publishing and maintenance goals?
- Customized analytics to understand customer behavior for a better overall experience
A few small businesses we've worked with:
We help small businesses with:
- UX, Digital and Marketing Strategy
- User Research, Voice of the Customer Surveys
- Website Design, Redesigns & Development
- Integrate New Business and Marketing Tools
- Accessibility 508/WCAG Audits & Compliance
- Content Management Solutions & Training
- Custom Website Development, Maintenance, Training & Support
- Strategy Workshops
News & Events
BusinessDesign ThinkingFirecat First FridaysInspirationLeadershipNews & EventsProductivity
July 20, 2026
The Beehive
Recap:
August 7
Get unstuck! Bring your challenge, tap the hive mind, and leave with real next steps.
by
Susan Price
Firecat First FridaysInspirationNews & EventsProductivity
April 27, 2026
Writing a Book with AI
Replay
May
See how to use AI tools to help you write — not write for you.
by
Susan Price
BusinessDigital StrategyFirecat First FridaysInspirationLeadership
March 28, 2026
Still Burning
Notes
A community conversation on disruption, opportunity, and what comes next.
by
Susan Price