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Kano model graph of user delight vs basic expectations, with excitement generators and performance payoff going up and to the right. Text: Service Design & Kano Models
August 18, 2021

Service Design & Kano Models

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What's the next best feature for your roadmap? Kano models can help you prioritize.

Surveys: When is a survey the best tool to gather insights? What makes a survey successful? An abstract survey appearing on a tablet and phone, with bar graphs, chat and phone icons, and a stylus
July 15, 2021

Surveys: When, Why, How

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On a scale from 1 to 5, how tired are you of surveys? Let's discuss when and why to use them.

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Abstract Clouds with the large word Typography along with callouts for different part of letterforms: cap height, baseline, counter, ascender, descender, serif, and x-height
July 8, 2021

The Art of Typography

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Fonts and typography play a critical role in design, branding, and accessibility.

Grid of elements of a design system including color swatches, typography, copyright/legal, tone, interface elements, photo treatments; text: Creating and implementing usable design systems
May 26, 2021

Creating & Implementing Usable Design Systems


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Design systems can save time and work or suck time and effort. Marti Gold helps us strike the perfect balance.

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Screenshot of a Clubhouse room with 6 moderators and their icons. Text: Clubhouse and Twitter Spaces / Firecat First Friday: May 7 with speaker Jennifer Navarrete / Free webinar!
April 9, 2021

Clubhouse and Twitter Spaces


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A highly engaging live voice experience is taking social media by storm. Can you afford to dismiss this as "just another social network"?

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Big chalk letters being written by a hand on a blackboard - Plain Language. Text: Firecat First Friday: April, with Speaker Leslie O'Flahavan
March 24, 2021

Plain Language Content


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Plain language content is easy to read, but it takes skill to write. Learn how to write simple, clear content that’s never “dumbed down".

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Circular abstract illustration of a complex organization - computers, files, trucks, factory, service bay with screens, woman with briefcase, display terminals
February 25, 2021

Service Design


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Do you deliver great, coordinated experiences across channels and touchpoints? Service design can help you get aligned and optimized.

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Crowd of scary zombies lurching slowly out of a fog
January 26, 2021

Decision-Making in the Zombie Apocalypse


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People make decisions differently when they're under stress. Let's design experiences to support our users in making good decisions.

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December 29, 2020

Firecat Second Friday: Creating a Content Calendar


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Publishing valuable content regularly pays dividends in visibility and new business. Start 2021 with a winning strategy and plan.

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November 19, 2020

Designing a Better Citizen Digital Experience

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Citizens and residents need digital access to essential services. Learn how experts reimagined the digital experience for a large city.

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