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Archives

February 25, 2021

Firecat First Friday: Service Design


Upcoming
Mar 5

Do you deliver great, coordinated experiences across channels and touchpoints? Service design can help you get aligned and optimized.

January 26, 2021

Firecat First Friday: Decision-Making in the Zombie Apocalypse


Replay

People make decisions differently when they're under stress. Let's design experiences to support our users in making good decisions.

December 29, 2020

Firecat Second Friday: Creating a Content Calendar


Replay

Publishing valuable content regularly pays dividends in visibility and new business. Start 2021 with a winning strategy and plan.

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November 19, 2020

Firecat First Friday, December: Designing a Better Citizen Digital Experience

Replay

Citizens and residents need digital access to essential services. Learn how experts reimagined the digital experience for a large city.

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November 6, 2020

Replay: Remote Moderated Usability Testing Tools and Tips

Having real users use your website is the best way to discover opportunities. We'll share examples of remote sessions and tools.

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September 17, 2020

Replay: 10 things your website should do for users

How does your website stack up? We'll explore some great examples of websites that meet users' expectations — and a few websites that don't.

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Grid of abstract page mockups showing a variety of navigation patterns and layouts
August 5, 2020

Replay: Designing Complex Website Navigation

How do you help your users go from A to B to H when you’re managing thousands of pages within a digital ecosystem?

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Launch an Amazon Store
July 17, 2020

Replay: Launching an Amazon Store

Tips on overcoming common startup hurdles from veteran Amazon marketer Darrin Wylie. Watch the replay.

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Design Sprints Process
July 16, 2020

Replay: Innovate with Design Sprints

With a design sprint, you leverage the great ideas and energy of your team to build, test and prototype a new idea in as little as 4 days.

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Test and Learn Fist Friday
June 23, 2020

Replay: How to Become a Test and Learn Ninja

We take a look at three case studies from test and learn ninjas like Amazon and USAA and talk about the fundamentals to creating a disciplined test and learn culture.

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