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Three emojis - red frown, yellow straight line mouth, green smiley - Critique Culture
September 20, 2021

Creating a Critique Culture

Upcoming: October
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Build a collaborative culture where feedback doesn't sting and is actionable.

Kano model graph of user delight vs basic expectations, with excitement generators and performance payoff going up and to the right. Text: Service Design & Kano Models
August 18, 2021

Service Design & Kano Models

Replay

What's the next best feature for your roadmap? Kano models can help you prioritize.

Surveys: When is a survey the best tool to gather insights? What makes a survey successful? An abstract survey appearing on a tablet and phone, with bar graphs, chat and phone icons, and a stylus
July 15, 2021

Surveys: When, Why, How

Replay

On a scale from 1 to 5, how tired are you of surveys? Let's discuss when and why to use them.

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Abstract Clouds with the large word Typography along with callouts for different part of letterforms: cap height, baseline, counter, ascender, descender, serif, and x-height
July 8, 2021

The Art of Typography

Replay

Fonts and typography play a critical role in design, branding, and accessibility.

Grid of elements of a design system including color swatches, typography, copyright/legal, tone, interface elements, photo treatments; text: Creating and implementing usable design systems
May 26, 2021

Creating & Implementing Usable Design Systems


Replay

Design systems can save time and work or suck time and effort. Marti Gold helps us strike the perfect balance.

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Screenshot of a Clubhouse room with 6 moderators and their icons. Text: Clubhouse and Twitter Spaces / Firecat First Friday: May 7 with speaker Jennifer Navarrete / Free webinar!
April 9, 2021

Clubhouse and Twitter Spaces


Replay

A highly engaging live voice experience is taking social media by storm. Can you afford to dismiss this as "just another social network"?

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Big chalk letters being written by a hand on a blackboard - Plain Language. Text: Firecat First Friday: April, with Speaker Leslie O'Flahavan
March 24, 2021

Plain Language Content


Replay

Plain language content is easy to read, but it takes skill to write. Learn how to write simple, clear content that’s never “dumbed down".

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Circular abstract illustration of a complex organization - computers, files, trucks, factory, service bay with screens, woman with briefcase, display terminals
February 25, 2021

Service Design


Replay

Do you deliver great, coordinated experiences across channels and touchpoints? Service design can help you get aligned and optimized.

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Crowd of scary zombies lurching slowly out of a fog
January 26, 2021

Decision-Making in the Zombie Apocalypse


Replay

People make decisions differently when they're under stress. Let's design experiences to support our users in making good decisions.

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December 29, 2020

Firecat Second Friday: Creating a Content Calendar


Replay

Publishing valuable content regularly pays dividends in visibility and new business. Start 2021 with a winning strategy and plan.

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