Blog
Creating a Critique Culture
About the Session Spur collaboration, amplify diverse voices, and harvest actionable feedback with a deceptively simple vocabulary for your critiques. Imagine a creative culture where constructive criticism is welcomed across disciplines, without significant training, change… Continue Reading
Service Design & Kano Models
https://youtu.be/rjkKF7UzAAQ About the Session How do you decide where your services to level up? We'll share Service Design practices and the Kano model tool to optimize your roadmap. Service design is a human-centered design practice… Continue Reading
Surveys: When, Why, How
About the Session Surveys can produce great insights, but they frequently annoy people and waste money. We'll explore when a survey is the right tool, how to coax people to respond, and when NOT to… Continue Reading
The Art of Typography
About the Session Decisions about font, size, color, line length, alignment — all convey meaning. Are you conveying the meaning you intend with each choice? In this session, we discuss factors that drive each decision.… Continue Reading
Creating & Implementing Usable Design Systems
About the Session What's a Design System? Think of it as a magic Lego box of carefully thought out, predesigned roles, processes, and tools that allow a design team to quickly execute product releases and… Continue Reading
Clubhouse and Twitter Spaces
About the Session Social media platforms Clubhouse and Twitter Spaces provide a new type of live voice experience. Why are they so popular? Should you care? Have you heard the buzz about Clubhouse? It's a… Continue Reading
Plain Language Content
Replay: “Plain language” is how we describe content that readers care about and act on. Learn how to tell whether your content is written in plain language and how to fix it if it isn’t.… Continue Reading
Service Design
Replay: Delivering services seems straightforward until you start mapping participating players, touchpoints, supporting processes and infrastructure. Judy Cotter will share a Service Design process to map and align all these elements. She'll share case studies… Continue Reading
Decision-Making in the Zombie Apocalypse
Replay Cognitive biases are "shortcuts" to critical thinking we all use to spare ourselves the effort of actual critical thinking. We'll explore these biases to understand how they operate and how experiences can help people… Continue Reading